Child Protection Policy


New Hope Cambodia’s (NHC) Child Protection Policy has been developed in order to provide a clear framework for managing and reducing the risks of child abuse by persons either employed by NHC or by persons volunteering at NHC.
The policy applies equally to NHC board members, all members of the NHC management team and staff, our overseas business partners, our sponsors, advisors/consultants, contractors, personnel of any organization contracted by NHC, visitor or volunteer who will come into contact with children through NHC. All enquiries about this policy must be directed to

Purpose of this Child Protection Policy

Child abuse happens in all societies throughout the world. Child abusers can be anyone including those who work with or care for children.
The United Nations Convention on the Rights of the Child states that:

  • All children have equal rights to protection from abuse and exploitation
  • Everyone has the responsibility to support the care and protection of children
  • We are all accountable and have a duty to help eradicate child abuse

This child protection policy articulates NHC’s zero tolerance approach to child abuse and child pornography. It provides a framework for managing and reducing risks of child abuse by persons engaged in delivering NHC’s program activities.
The policy’s overall goal is to protect children from abuse of all kinds in the delivery of NHC’s program activities. The policy outlines practical steps to increase NHC’s capacity to manage and reduce risks of child abuse. While it is not possible to eliminate risk entirely, much can be done to reduce opportunities for child abuse.


Child means any human being below the age of eighteen years of age.

Child abuse means harm inflicted on children which affects their physical and/or emotional development. Abuse happens to male and female children of all ages, ethnicity, and social backgrounds, abilities, sexual orientation, religious beliefs and political persuasion. Child abuse includes physical abuse, emotional/mental abuse, neglect, sexual abuse, bullying, child labour, and domestic violence.

Sexual abuse is when someone involves a child in a sexual activity by using their power over them or taking advantage of their trust. Often children are bribed or threatened physically and psychologically to make them participate in the activity.

Physical abuse is a non-accidental injury or pattern of injuries to a child caused by a parent, caregiver or any other person.

Psychological abuse can occur where the behaviour of the parent, caregiver or someone involves a child damages the confidence and self-esteem of the child, resulting in serious emotional deprivation or trauma.

Neglected: Lack of care for a child, or the repeated failure or deliberate denial to provide a child with basic care, including food, water, shelter, sanitation, or supervision of care to the extent that the child’s physical or emotional development is placed at risk.

Child Protection: An activity or initiative designed to protect children from any form of harm, arising from child abuse or neglect.

Grooming: The preparation of children before an act of sexual abuse occurs, which involves the gaining of trust from the child. Grooming can involve the building of friendships and trust through sending of messages, including on-line.

Risk Management: The steps that are taken to reduce the possibility of child abuse occurring in an organization, including identifying any existing risks, such as: any history of abuse and neglect; current safety issues in the environment, and any other circumstances that may place a child at risk of abuse.

Child Abuse is a Crime

NHC’s Child Protection Policy is a statement of intent that demonstrates a commitment to safeguard children from harm. It makes clear all requirements in relation to the protection of children. The policy helps to create a safe and positive environment for children and shows that the organisation is taking its duty of care seriously.

Recognising Signs of Abuse

Recognising indications of potential abuse is complex and there is no simple checklist to allow easy recognition. There are potential warning signs that you can be alert to but they should be observed and assessed with care. It should not be automatically assumed that abuse is occurring, and talking to the child may reveal something quite innocent. It is important, however, not to dismiss significant changes in behaviour, fears, worries, and physical indicators a child is exhibiting. Do not ignore these signs, but remember it is not your role to become an investigator. Immediately report any concerns to a NHC staff member.

NHC’s Statement of Commitment

NHC’s first priority is the safety and well-being of the children under its care. Our strict Child Protection Policy will endeavour to ensure that children are not exposed to abuse, exploitation, violence or neglect. Our guidelines protect both the child from abuse and adults from false accusations.
Zero tolerance of child abuse: Child abuse is not tolerated by NHC, nor is possession of, or access to, child pornography. NHC actively manages risks of child abuse associated with delivering its program activities and trains its management, overseas business partners and all sponsors and volunteers who come into contact with children through the NHC organisation on their obligations. NHC will not knowingly engage with, directly or indirectly, anyone who poses an unacceptable risk to children or associates with any individual or organisation that does not meet NHC’s child protection compliance standards in their operations and activities.
Recognition of the best interests of the child: In reference to the United Nations Convention on the Rights of the Child, NHC is committed to upholding the rights and obligations of the convention. NHC recognises that some children, such as children with disabilities and children living in areas impacted by disasters (natural or conflict based), are particularly vulnerable. All decisions and actions concerning a child will always be made in the best interests of the child. NHC will enforce a policy of non-discrimination at all times and all children will be treated equally with love and respect.
Sharing responsibility for child protection: To effectively manage risks to children, NHC requires the active support and cooperation of all personnel engaged in implementing
NHC’s program activities. All personnel must meet the terms of this child protection policy and will be held accountable for complying with it.
Participation and Self- Determination: NHC abides by the principle that a child has the right to have his or her views taken into account in major decisions affecting their life in accordance with their age development They will be given the opportunity to express their ideas and views and be heard on matters which affect them. NHC aims to provide safe and friendly environments where children can develop and grow in a healthy way.
Use of risk management approach: While it is not possible to eliminate all risk of child abuse, careful management can reduce the incidence of child abuse associated with aid activities. This policy introduces risk assessments and treatments for a range of recognised risks to children.

Implementation of this Policy

  • Increase awareness of child protection issues
    a. Staff, volunteers and sponsors
    A key step in reducing risks to children when delivering program activities is to increase awareness of risks and how to manage them. NHC’s staff and management team receive training on child protection issues and on their obligations under the policy, including mandatory reporting of concerns or allegations of abuse.b. Internal recruitment and screening processes
    NHC’s processes employ stringent screening measures to ensure that inappropriate persons are not allowed access to children associated with the organisation. These include a national police check or equivalent on all personnel engaged by NHC before they are provided with access to the children. NHC will continue to evaluate and improve these processes.
  • Personnel recruitment, screening and orientation
    Advertisements for job vacancies will make it clear that NHC is committed to child protection and that prospective employees’ commitment to child protection must be a condition of employment.
    All prospective NHC associates will be informed of NHC’s Child Protection Policy at the start of any recruiting process
  • Enhance internal procedures for handling complaints relating to child abuse
    NHC has internal procedures for handling complaints related to child abuse, including child pornography. The procedures outline obligations and responsibilities for reporting on and managing concerns about inappropriate behaviour. It is mandatory for members of the NHC management team, staff, volunteers, sponsors and NHC’s overseas business partners to immediately report to the Managing Director any concerns relating to child abuse and child pornography by anyone covered by the policy.
  • Ensure appropriate use of communication systems
    NHC’s guidelines on appropriate use of its communication systems cover child pornography. Using any system to access child pornography is illegal and will be dealt with promptly, including immediate reporting to relevant law enforcement agencies.
  • Incorporate child protection strategies into risk management procedures
    Under this policy, risks of child abuse are now assessed as part of the initial risk assessment for program activities. Procedures have been developed to ensure these risks are assessed efficiently and that effective risk management strategies are in place. Risks to children identified during initial risk assessments are managed throughout program activity implementation.
  • Ensure risks to children are managed in disaster situations
    NHC recognises that children living in areas impacted by disasters (natural or conflict based) are particularly vulnerable. All personnel implementing NHC’s disaster response activities must comply with the policy’s child protection compliance standards. Risks to children must always be considered when developing disaster response activities.
  • Responsibilities of NHC supporters
    NHC is committed to the welfare of children and their protection from abuse and exploitation. Every person who engages in the work of NHC, including the NHC staff and management team, sponsors, volunteers and our overseas business partners, share in the responsibility to take every precaution to protect the children and families we serve.
  • NHC website, child imagery and child protection
    NHC is committed to protecting the security, privacy, and dignity of the children whose parents, guardians and community leaders have graciously allowed them to be a part of our child sponsorship programs. The policies below describe how we protect children in relation to the web sponsorship process.
    Child Information and Image: NHC will ensure information and images of children are always managed in a respectful and appropriate manner. Any images made public will never be used in a way that places a child at risk of harm, or exploitation. Any parent of a child shall be contacted and informed about information regarding significant events in the child’s life as well the use of child image. Parent and guardianship details will be maintained in the child’s file.
    Sponsors are able to take photographs during a visit to a school facility; however, they will be asked that any photos taken will be for personal use only, and not for publication, or placement on a social media website.
    Security: Children have the right to be completely secure from the fear or reality of any potential abuse (either physical or emotional) resulting from an inappropriate contact by a volunteer or any other person. NHC will only release limited information about the children. We don’t include last names, community names or locations, or any other information that might identify the location of the child. We intentionally withhold this information until after the identity of the sponsor is verified. Sponsors of children/families must also agree not to attempt to contact a sponsored child, his or her family or community members, in any manner other than that prescribed and permitted by NHC. Telephone calls, emails or unplanned visits to the child’s residence and community are not allowed by any NHC sponsor, visitor or volunteer.
    Privacy: We take potential misuse of child photographs on the web very seriously. Children and their families must be assured that NHC is protecting the integrity of
    the information about them that has been given, including photographs. Privacy also demands that children, their families and communities be shielded from any potential inappropriate contact from sponsors or others. For this reason, NHC does not allow downloading, copying, or replicating photos or other information relating to children and their communities on our website without our prior written permission. Child/family profiles are presented for the purpose of conveying appropriate information about the sponsorship relationship, and are not to be distributed.
    Dignity: The lives of children, their families, and members of their community should be represented with accuracy and dignity. All photographs, films, videos and DVDs must present children in a dignified and respectful manner and not in a vulnerable or submissive manner. Children must be adequately clothed and not in poses that could be seen as sexually suggestive. We consider the children and families we work with as our partners, together helping to bring holistic transformation to communities living in poverty. We seek the full, informed consent of parents, guardians, and/or community leaders for a child’s participation in our child sponsorship program.

Staff Training and Promotion of the Child Protection Policy

NHC’s Child Protection Policy will be provide to all staff, volunteers, and other associates of NHC, with their signature acknowledging receipt of the policy.
The NHC Child Protection Policy will be placed on the NHC’s website, NHC school facility as a means of showing NHC’s commitment to child protection.
All staff will be provided with child protection training which shall be completed at least once per year, and documented by all staff signing their attendance at this training.

Review child protection policy regularly

NHC’s Child Protection Policy will be reviewed every three years or earlier if warranted, and lessons learned incorporated into subsequent versions.
This child protection policy has been reviewed and officially approved by board of directors in June 2022.